Refund policy
Returns and Refund Policy
Returns
Our return policy is valid for 30 days from the date of purchase.
If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your product directly to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm receipt of the returned item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically and applied to your original method of payment within a few days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact your bank or credit card provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at contact@alignia.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange a defective item for the same product, please contact us at contact@alignia.com.
Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return.
If the item was not marked as a gift when purchased, the refund will be issued to the original purchaser.
Return Shipping
To return your product, please contact our customer service team at contact@alignia.com.
Once your request is received, we will provide you with the return address and clear instructions on the next steps to ensure the return is handled smoothly.